Privacy and Policy

Welcome to EleraAI. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your choices regarding that information when you use our website and services.

Information We Collect

Account Information: When you sign up, we collect your name, email address, and any payment details needed to process one-time purchases or subscriptions.
Usage Data: We automatically gather data about how you use our platform—pages visited, features accessed, timestamps, and error logs—to help us improve our service.
Support & Feedback: If you contact our support team or submit feedback, we store the details you provide to resolve issues and enhance your experience.

How We Use Your Information

To Deliver & Improve Services: We use your data to authenticate your account, process transactions, personalize your dashboard, and develop new features.
To communicate with you, we’ll send updates about your account, security alerts, and occasional product announcements. You can opt out of marketing emails at any time.
To Protect Our Platform: Usage and log data help us detect and prevent abuse, fraud, or other harmful behaviour.

Information Sharing

We will not sell your personal information. We may share data:

With Service Providers: Trusted partners who support payments, hosting, analytics, or customer support, always under strict confidentiality agreements.
For Legal Reasons: If required by law or to protect our rights and safety, we may disclose information to comply with a legal obligation.

Third-Party Services

EleraAI integrates with select third-party AI engines (e.g. OpenAI, Google Gemini, Anthropic). These providers may collect usage data in accordance with their own privacy policies. We recommend reviewing their terms to understand how they handle your information.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences
Analyze site usage with tools like Google Analytics
Provide a smoother, personalized experience

You can disable cookies in your browser settings, but some features of EleraAI may not function properly without them.

Log Data & Error Reporting

When our app encounters errors, we collect limited log data, including your IP address, device type, operating system version, and timestamps, to help diagnose issues and improve stability. This data is treated as usage data (see Section 2).

Data Security

We implement industry-standard security measures, including 256-bit SSL encryption for data in transit and secure servers for data at rest. While no system is entirely foolproof, we continuously monitor and update our security practices.

Changes to This Policy

We reserve the right to update this Privacy Policy to reflect changes in our practices or any applicable legal requirements. We’ll post the revised policy here with a new “Last updated” date. We encourage you to review it periodically.

Contact Us

If you have any questions or concerns regarding this policy, please don't hesitate to contact us at support@eleraai.com. We’re happy to help!

Still have a question? Browse documentation or submit a ticket.